Evri tracking: numbers, statuses and parcels held at the depot

Evri, known as Hermes in the UK until 2022, delivers parcels for many online shops. Its parcels go through regional hubs and local depots to a courier who delivers to your door, or to an Evri ParcelShop or locker.

Where to find the tracking number

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  In the dispatch email from the shop.
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  In texts or emails from Evri about your delivery, if the shop shared your contact details.
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  On the receipt or in the app, if you sent the parcel yourself.

What Evri numbers look like

Evri tracking numbers are 16 characters long: either digits only, or letters and digits. Older numbers from the Hermes days can look the same. See tracking number formats.

The stages you'll see

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  Received: Evri has the parcel from the shop or a ParcelShop.
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  At a hub or at the depot: sorted at a regional hub, then at the local depot that serves your postcode.
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  With your courier / out for delivery: on the way to you today, often with a delivery window.
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  Delivered, often with where it was left or a photo (depending on the service and the delivery), or at a ParcelShop or locker, ready to collect within the time shown.

Typical problems

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  Held at the depot: the parcel is waiting at the local depot, for example because of a backlog, a missing courier on that round, or a problem with the address or label. How long it stays depends on the reason; if it doesn't move on within a few working days, contact Evri or the shop with the tracking number.
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  Parcel not delivered: check the delivery photo, your safe place, bins, porches and neighbours, and any card naming a ParcelShop. If tracking says delivered, follow the delivered but not received checklist.
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  Lost or damaged parcels: when a shop sent the parcel, the shop is Evri's customer and usually the one to arrange a refund or replacement, so contact it first.
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  No updates for days before the depot; see tracking not updating.